Terms and conditions of use

General

These Terms and Conditions apply to all transactions between you and Cricklade Things. Please read them carefully. They do not affect your statutory rights. We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

Customer Orders

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you (re-)visit our store.

Prices

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are exclusive of delivery charges which will be payable as indicated at the time the order is placed.

From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative or suggest that you (re-)visit our store.

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.


Reward Points

Our Loyalty Reward Points Scheme ended on 31/12/2023.

We made the decision to end our Rewards Points program. 


Order Processing

Your order is sent directly to our secure system for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders in to our shop Mon-Fri (excl Bank Holidays).


Gift Cards

Gift cards can only be redeemed at our physical store located at 49b High Street, Cricklade, SN6 6DA. They may be used to purchase goods of the same value or a higher value than the amount on the card, on payment of the difference. If you do not spend the entire balance of the gift card, the remaining balance will be lost.


Gift cards should be treated as cash; they are not cheque guarantee, credit or charge cards, however cannot be exchanged for cash, or returned or refunded. Cricklade Things will not accept liability for lost, stolen or damaged cards. Gift cards purchased from 27th February 2023 are valid for 12 months from the date of purchase. Any remaining balance will be cancelled on expiry of the validity period.

Cricklade Things reserves the right to amend the terms and conditions of gift cards and e-gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.

 
Order tracking

Once your order has been despatched, you will receive your tracking reference (if tracking has been paid for) by email. You can also track your order by clicking the link provided in the email.


Delivery

Delivery is a charges for service, all UK Mainland are charged as priced on each order. Once you have placed an order it will be dispatched within 3 business days. If you wish to cancel your order after it has been dispatched, you will be charged for delivery and need to arrange your own safe return of the goods, once a Return Request has been raised by you (see below).

If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

When using a courier service, certain areas of the UK will incur additional charges, or experience delivery delays longer than advertised. These areas are (but not exhaustive) as follows: Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE).

We will only deliver goods to the address detailed by you on your order.

Some orders can take longer to prepare or require special care due to size and weight, if we suspect your order may get held up we will contact you using the contact details supplied by you on your order. If the cost of delivery to you is significantly higher than the amount paid due to size and weight restrictions we reserve the right to contact you to discuss the charges with a view to amend the amount paid for delivery.

Availability

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Colour Reproduction

We have made every effort to reproduce colours on our website as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, so exact colour matches are not yet possible over the internet.

This means that when you order products from our website, colours may differ from what you see on the screen. For this reason we detail the main colour of each fabric and offer a sample service.

Returns

When purchasing online you have 30 days from the day of delivery to return any new and unused items. This does not include items that are cut to length - these are deemed made to order product. Any promotional items or free gifts must also be returned.  

You  MUST raise a Return Request through our Help Centre to return any items to us. This request must be submitted within 30 days from the date of delivery. You can access our Help Centre from our web site email. 

Once we have approved your request, we will inform you with instructions on how to return the item(s) to us.  

We will NOT accept returns without a Return Request.    

In any event the consumer must send off the goods intended for return no later than 14 days after approval of the Return Request. After the 14 days, your return will be rejected, and goods made available for your collection.   

Any unwanted items must be sent back at the customer's expense, in all original manufacturing packaging and the condition, as new undamaged, unused and in a resalable condition.    

It is important you do not use or interfere with the product if you intend to return the item, if the item is used or interfered with then it is deemed accepted as supplied, items MUST be unused. If we receive items back in used condition a refund will not be issued and the goods will be made available for your collection or, a partial refund will be offered if the value has been affected by using the item or otherwise damaging it, this includes packaging and accessories.    

Products that are cut to length for each individual order, cannot be returned. We deem these products to have been made to order, and as such are exempt from distance selling regulations. Please order carefully.    

For any faulty items, we can offer a repair or refund within 30 days of receipt, so long as the fault is not due to accidental damage, misuse or general wear and tear and in all intact packaging. All products will be inspected and tested to establish if the fault is due to a manufacturing problem. You  MUST raise a Return Request through our Help Centre to return any faulty items to us. This request must be submitted within 30 days from the date of delivery. You can access our Help Centre here    

Faults with products over 30 days old but under 6 months old will require investigation and inspection to establish if the fault is due to a manufacturing problem, if it is a manufacturing problem then we will either repair or replace.   

After 6 months it will be down to the consumer to prove it is a manufacturing fault, if it can be proved then we reserve the right to further inspect the product to confirm a manufacturing fault, if after confirming it is a manufacturing fault then we will repair or replace the item.    

When returning items, we suggest for your own protection you choose a tracked delivery service that offers the appropriate insurance for the value of goods being returned.    

Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent, not the delivery charge.    

We will not charge a restocking fee for returned items.    

The consumer must bear the direct cost of returning goods.    

This does not affect your statutory rights.    

For purchases made in our shop, you have 30 days from the date of purchase, to return any  new and unused  items, along with proof of purchase. This does not include items that are cut to length. Any promotional items or free gifts must also be returned.  

Cancellation

You have the right to cancel your order 14 days from the day after you receive your goods or service. Your right to cancel does not apply to the following products:

• Items that are cut to length for each individual order such as fabric, ribbon and elastic cannot be returned. We class these as ‘made to order’ and are therefore exempt, unless faulty.

You must inform us that you wish to cancel in writing, either by letter, or email using the return request form in our help centre (see returns section above) within a period of 14 days beginning on the day after you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in all the original manufacturers' packaging where possible and within 14 days of us approving your return request.  

The consumer must bear the direct cost of returning goods, we suggest for your own protection you choose a tracked delivery service that offers the appropriate insurance for the value of goods being returned.    

Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent, not the delivery charge.    

Law

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

Other

• All correspondence must be in English.
• Our usual opening hours are Monday to Saturday 10am to 4pm.

Competitions

When entering competitions with Cricklade Things, you must agree to the below terms.
• You are aged 18 or over.
• You are a resident of the United Kingdom
• You have valid email address
• One entry per person per day is authorised.
• This offer is valid while stock lasts.
• Entrants may win a maximum of 1 prize each month
• If you make a refund within the entry period your entry will not be counted.
• The entry period is from the first of the month until the last day of the month at midnight.
• Reasonable efforts will be made to contact the winner. If a winner does not respond within 7 days, we reserve the right to disqualify the winner and re-draw a new winner.
• Reserve winners may have less time to respond.
• By entering, you will be deemed to have agreed to our Terms & Conditions.



Promotions

All promotions are subject to availability and while stocks last. We reserve the right to end a promotion at any time and they can not be backdated.


Black Friday 2024

Selected Cut to length fabrics up to 60% off and selected fabric packs up to 20% off, subject to availability. Qualifying items in the offer are easily identified by using the Black Friday Sale linked product page. Discounted price visible on product listing page and product already includes saving. Offer valid from 16th November 2024 10:00GMT to Sunday 3rd December 2023 11:59GMT

Selected Fat quarter packs, 3 for 2 applies to Craft Cotton Fat quarter packs only and is subject to availability of those items. Items included in the promotion can be easily identified by using the black Friday linked product page which will show selected items only. The cheapest item is free, discount will be calculated at checkout. To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. Offer valid from Saturday 16th November 2024 10:00GMT to Saturday 30th November 2024 11:59GMT

These offers do not apply to any orders placed before or after the offer Period specified above or pre-orders.

Get £5 Off Your Next Order

This offer is available to all customers except employees of Cricklade Things, their families, agents or any third party directly associated with administration of the offer. The offer is available on all products purchased via our website or in our Cricklade shop with the use of the code XMAS5 only. Offer valid from 1st December 2024 09:00GMT to 18th December 2024 23.30 GMT. Minimum spend is £30.00. One use per customer only. The offer cannot be used with any other promotion. Personal data supplied as part of any transaction will be processed as set out in Cricklade Things's Privacy Policy and is governed by English law. By purchasing, you are accepting these Terms and Conditions.